Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order ID. 

We have a reverse pick up facility for most pin codes at a charge of Rs.100. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).

You can initiate a return from our website via this url https://account.gladmumma.com or you can contact us at contact@gladmumma.com. 

Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at contact@gladmumma.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account. Refund will be provided only if there is a manufacturing defect. Incase of product dislike or size issue, only replacement will be provided.

For replacement, kindly follow the return procedure for the product you want to replace and then use the discount coupon we give you to place the order for the new product.

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@gladmumma.com.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 48hrs) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund of shipping and COD charges is NOT applicable .

 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@gladmumma.com